Refund policy

LYX FRAGRANCE LAB CO. — RETURN & REFUND POLICY

LAST UPDATED: September 2026

At LYX Fragrance Lab Co., every fine fragrance is compounded, hand-blended, and packaged under strict quality control standards. Due to cosmetic sanitation regulations and the personal nature of fine perfumery, our return policy is structured to preserve safety and product hygiene.

1. FINAL SALE ON UNSEALED OR USED PRODUCTS

 Hygiene & Sanitation Standard: Once a fragrance bottle or spray unit has been opened, unsealed, or sprayed, it cannot be returned, exchanged, or refunded.

 Unopened Returns: We accept returns exclusively on items that are completely unopened, unsprayed, unused, and in their original, undamaged product box/packaging within 14 days of delivery.

2. RETURN ELIGIBILITY & PROCESS

To qualify for a return on an unopened product:

1. Timeframe: You must submit your return request within 14 days of receiving your shipment.

2. Condition: The outer box, bottle, cap, and label must remain in 100% original, pristine condition without signs of opening, wear, or handling.

3. How to Initiate: Email us at sales@lyxfragrancelab.com with your Order Number and reason for return.

4. Return Shipping: The customer is responsible for return shipping costs. Because fine fragrances contain perfumer's alcohol, returned packages must be shipped strictly via compliant ground shipping carriers.

3. DAMAGED, LEAKING, OR DEFECTIVE SHIPMENTS

We take great care in securing all bottles for shipment, but if your package arrives damaged in transit:

 Reporting Window: You must notify us within 48 hours of carrier delivery at sales@lyxfragrancelab.com.

 Required Documentation: Please include your Order Number, a brief description of the damage, and clear photograph or video evidence showing the damaged shipping carton and affected bottle.

 Resolution: Upon verification, we will issue a direct replacement or store credit at no additional cost to you.

4. REFUND PROCESSING

 Once your returned, unopened package is received and inspected at our lab, we will notify you of the approval or rejection of your refund.

 If approved, your refund will be processed back to your original payment method within 5 to 10 business days (excluding initial shipping fees).

5. CONTACT INFORMATION

For questions regarding returns or order issues:

LYX Fragrance Lab Co.

Email: sales@lyxfragrancelab.com

Website: www.lyxfragrancelab.com