Shipping policy
LYX FRAGRANCE LAB CO. — SHIPPING POLICY
LAST UPDATED: September 2026
At LYX Fragrance Lab Co., we take pride in artisanal compounding. Every order is carefully blended, bottled, and hand-finished in our studio to ensure the highest standards of fine fragrance quality.
1. ORDER PROCESSING & FORMULATION TIME
48-Hour Studio Hand-Crafting Window: Please allow 48 hours (2 business days) for our team to formulate, compound, bottle, and inspect your fragrance order prior to dispatch.
Business Hours: Orders are processed Monday through Friday, excluding public holidays. Orders placed over the weekend or on holidays will enter formulation processing on the following business day.
Tracking Confirmation: Once your order has finished compounding and is handed over to the shipping carrier, you will receive an automated email containing your tracking information.
2. SHIPPING METHODS & HAZMAT COMPLIANCE
Class 3 Flammable Liquid Standards: Fine fragrances contain high-proof ethanol (perfumer's alcohol) and are legally classified as Class 3 Flammable Liquids under transport safety regulations.
Ground Shipping Only: To comply with transport safety laws, all fragrance spray orders must be shipped via compliant ground transportation services. Air transport options are restricted for alcohol-based liquids.
3. ESTIMATED TRANSIT TIMES & RATES
Transit times begin after the 48-hour formulation window is complete:
Standard Ground Shipping (Canada & Continental US): 3 to 7 business days depending on destination.
Shipping Rates: Calculated dynamically at checkout based on your delivery address and total order weight.
4. ADDRESS ACCURACY & DELIVERIES
Please double-check your shipping address at checkout. LYX Fragrance Lab Co. is not responsible for orders delayed or misrouted due to incomplete or incorrect address details provided by the customer.
If a package is returned to us due to an incorrect address, ground re-shipping fees will apply to re-dispatch your order.
5. DAMAGED OR LEAKING PACKAGES IN TRANSIT
While we pack every bottle securely, if your package arrives with physical damage or liquid leakage caused during transport:
Please take photographs/videos of the shipping carton and damaged bottle immediately.
Contact us within 48 hours of carrier delivery at sales@lyxfragrancelab.com so we can initiate a carrier claim and arrange a replacement for you.
6. CONTACT INFORMATION
For questions regarding your order status or shipping details:
LYX Fragrance Lab Co.
Email: sales@lyxfragrancelab.com
Website: www.lyxfragrancelab.com